Sink or swim:evaluation as thekey to IT outsourcing

6.1  Introduction

The one clear thing to me was that business people that I dealt with through this contract had very little awareness of the costs of the services provided over many years. Somebody said we were being taken to the cleaners by this vendor. The reality was that they had been taken to the cleaners by the internal people for years . . . in fact they were getting a better deal from the outsourcing company.

Contract Manager, US retail company

A lot of the disciplines and processes we've put in should be utilized in the normal business world, and applied to internal sourcing too – ...

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