3The Rules of Knock Your Socks Off Service
Learning Objectives
By the end of this chapter, you should be able to:
• Give three reasons why honesty is the only policy.
• Assess whether or not to make an exception to a rule.
• Make the system work for customers.
• Pay attention to details that influence customers’ perceptions of your organization.
• Recognize situations when selling is good service.
• Say thank you to customers and others deserving of appreciation.
INTRODUCTION
Working with people—serving customers—can be a rewarding, fulfilling, and uplifting way to make a living or spend a life. Working with people—serving customers—can also be ...
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