8Knock Your Socks Off Service Fitness: Taking Care of You


Learning Objectives

By the end of this chapter, you should be able to:

• Use ten stress reduction techniques.

• Maintain work relationships that are both professional and friendly.

• Assess your current customer service competency level.

• Set goals for improving your customer service competency levels.

• Describe five methods for celebrating successes.


We’ve focused our attention mainly on the customer. But there’s another important player in the service game: you. A savvy service professional learns that self-management is every bit as important as managing the customer’s ...

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