Post-Test
Course Code 96048
Delivering Knock Your Socks Off Service
CREDIT: On successful completion of this post-test, you will receive 2 CEUs.
INSTRUCTIONS: Record your answers on the scannahle answer forms enclosed with this course. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer forms for your records. No photocopies will be graded. When completed, mail your answer form to:
American Management Association
Educational Services
P.O. Box 133
Florida, NY 10921
1. When a customer refuses a service professional’s offer to be of help because the customer doubts the rep’s qualifications, the best response is:
(a) “Let me find someone else to help you.”
(b) “Hang on a second. I’ll be right back.” ...
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