Skip to Main Content
Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

2Know What Knock Your Socks Off Service Is

“Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!”

—Tom PetersManagement guru

Customers are demanding. And they have every right to be. Today’s customers have more options—and less time—than ever before. If your organization doesn’t offer what they want or need, if you don’t interact with them in a manner that meets or exceeds their expectations, or if you aren’t quick about it, they will just walk on down the street—or let their fingers surf the ’net—and do business with one of your competitors.

And if you don’t have customers, you don’t have a job!

Researchers consistently find that it costs

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

Ron Zemke, Bobette H Williamson
Managing Knock Your Socks Off Service, 3rd Edition

Managing Knock Your Socks Off Service, 3rd Edition

Chip R. Bell, Ron Zemke, John Bush
Becoming an Exceptional Executive Coach

Becoming an Exceptional Executive Coach

Michael FRISCH, Robert LEE, Karen L. METZGER, Jeremy ROBINSON, Judy ROSEMARIN
Putting People First

Putting People First

MIT Sloan Management Review

Publisher Resources

ISBN: 9780814417553