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Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

7Knock Your Socks Off Service Is:Responsive

“A rose on time is far more valuable than a $1,000 gift that’s too late.”

—Jim RohnAuthor and motivational speaker

Timeliness has always been important. And today, responsive action—doing things in a timely fashion—is even more crucial. Just look around at the number of businesses that have been created to get things done quickly:

• FedEx won international success by delivering letters and small parcels “Absolutely, Positively, Anytime.”

• LensCrafters optical stores promise “Custom-Crafted Eyeglasses in About an Hour.”

• Google built its success on providing instant access to a vast universe of information at the click of a mouse.

• Zappos.com will have shoes arriving on your doorstep the very next ...

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Publisher Resources

ISBN: 9780814417553