Skip to Main Content
Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

10All Rules Were Meant to Be Broken (Including This One)

“Rules exist to serve, not enslave.”

—Software programmer’s axiom

Rules are everywhere. We encounter formal rules in the form of laws and policies—“No right turn on red,” or “Returns must be accompanied by receipt.” Other rules are informal, taught by custom or experience—“When you bump into another person, say ‘Excuse me,’” or “Allow extra time when driving during rush hour.”

Rules should share a single purpose: to make life run in a more efficient, organized, and orderly fashion. We sometimes call this purpose the spirit of the law. But rules don’t always fulfill their spirit. In fact, sometimes they work against what we’re trying to accomplish. That’s why it’s important for Knock Your ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

Ron Zemke, Bobette H Williamson
Managing Knock Your Socks Off Service, 3rd Edition

Managing Knock Your Socks Off Service, 3rd Edition

Chip R. Bell, Ron Zemke, John Bush
Becoming an Exceptional Executive Coach

Becoming an Exceptional Executive Coach

Michael FRISCH, Robert LEE, Karen L. METZGER, Jeremy ROBINSON, Judy ROSEMARIN
Putting People First

Putting People First

MIT Sloan Management Review

Publisher Resources

ISBN: 9780814417553