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Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

39Party Hearty

“You deserve a break today!”

—McDonald’s Jingle

It’s true. You do deserve a break today—and every day! It’s important to take time out to celebrate your successes. Be good to yourself for doing a terrific job. No one else can celebrate as well as you can because no one else knows how well you’ve done.

If you’ve ever spent an hour or ten complaining about stupid customers or unsolvable problems—and who hasn’t—remember the rule of “equal time.” Spend as much time, or better yet more time, rehashing your successes. From time to time go out with your colleagues and celebrate each other for surviving and thriving in the work you do. Is it bragging about yourself? Sure. But there’s no reason to downplay your skills and accomplishments. ...

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Publisher Resources

ISBN: 9780814417553