Chapter 3 World-Class Demand/Supply Integration

In Chapter 1, the focus was on Integration—what it is, what it is in a business context, what drivers of business integration are, and what companies can do to achieve integration. Chapter 2 focused on the process dimension and articulated the ideal state of Demand/Supply Integration, along with the various subprocesses that underlie the “superprocess” of DSI. In this chapter, we explore in greater detail each of the drivers of business integration: organizational structure, integrative processes, and organizational culture. The focus here is to present to the reader a framework that can be used to assess the current state of an organization’s business integration environment and identify where ...

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