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Demand Driven Performance by Chad Smith, Debra Smith

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CHAPTER 4
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Introducing Smarter Metrics
The first three chapters of this book have provided a cursory overview of some fundamental breakdowns in the way that most companies operate today in light of the circumstances of today. Those breakdowns range from the way that organizations plan and measure to the way they approach problem-solving. We propose an alternative: a flow-centric paradigm that logically and simply connects directly to return on investment. Furthermore, a method of operating within that paradigm has been revealed—position and pull. To institute that method of operation, an organization must take steps to become demand driven. Is ...

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