4.1. Technical Training Stakeholder Needs

Anyone who is affected by technical training or the problem it will address—or who can assist with technical training—is a stakeholder. Stakeholder groups are involved in technical training in different ways, bringing different perspectives, expectations, and preferences to the table. The primary drivers for each stakeholder group also differ. For example, executives expect technical training to directly support business priorities and produce tangible results. Technical leaders expect the technical training organization to support the technology and/or process areas they are responsible for. Managers expect the technical training organization to train their people to ensure they acquire the appropriate ...

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