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Deploying IBM Workplace Collaboration Services on the IBM System i5 Platform

Book Description

IBM, the leader in collaboration, has created IBM Workplace Collaboration Services, a completely integrated collaborative environment based on open standards. Workplace Collaboration Services provides a wide range of integrated ready-to-use communication and collaboration capabilities as services for the IBM Workplace environment. This includes such capabilities as e-mail, calendaring and scheduling, presence awareness, instant messaging, e-learning, team spaces, Web conferencing, and document and Web content management.

The integrated design of the IBM System i5 platform provides a low-cost, low-maintenance computing system for Workplace solutions. The System i5 platform, which employs the latest implementation of Power Architecture, advances IBM eServer iSeries integration, simplicity, and low total cost of ownership to record-setting levels. You magnify the benefits of IBM Workplace Collaboration Services by hosting it on the System i5 platform.

This IBM Redbooks publication is written for administrators who want to install, configure, and administer IBM Workplace Collaboration Services on the System i5 platform. It introduces you to Workplace Collaboration Services. It shows you how to deploy and customize it on the System i5 platform as well as how to configure the IBM Workplace Managed Client. In addition, this book provides many performance tips to help you optimize your Workplace Collaboration Services environment.

Please note that the additional material referenced in the text is not available from IBM.

Table of Contents

  1. Notices
    1. Trademarks
  2. Preface
    1. The team that wrote this redbook
    2. Become a published author
    3. Comments welcome
  3. Chapter 1: IBM Workplace defined
    1. What is IBM Workplace?
      1. IBM Workplace portfolio
      2. IBM Workplace strategy from the top
    2. What is IBM Workplace Collaboration Services?
      1. Workplace Collaboration Services version 2.5 products
      2. Architecture
    3. Running Workplace Collaboration Services on i5/OS
      1. Why choose i5/OS?
    4. IBM Workplace Managed Client
    5. What is IBM Workplace Services Express?
  4. Chapter 2: Prerequisites
    1. iSeries server hardware requirements
      1. IBM Systems Workload Estimator
    2. i5/OS software requirements
      1. Installing WebSphere Application Server V5.0, Enterprise Enablement
      2. Installing iSeries Tools for Developers PRPQ
      3. Displaying installed software on the iSeries server
    3. Program temporary fixes
      1. Group PTFs
      2. Required individual PTFs for i5/OS V5R3
    4. i5/OS configuration and network requirements
      1. Installation and configuration user profiles
      2. Verifying the i5/OS time zone
      3. HTTP Administration Server
      4. Network requirements
    5. Supported LDAP directories
    6. Supported HTTP servers
    7. Client requirements
      1. Web browser client
      2. IBM Workplace Managed Client
      3. Supported mail clients
    8. Planning for Workplace Collaboration Services
      1. Recommended skills
      2. Understanding your environment
      3. Checklists
  5. Chapter 3: Preparing your directory server
    1. The importance of your directory (LDAP) server
      1. LDAP and Workplace Collaboration Services terminology
      2. Supported LDAP servers
      3. iSeries: The one system solution for Workplace Collaboration Services
      4. Choosing a directory server
    2. Read/write or read-only access to the directory server
      1. Read/Write access
      2. Read-only access
    3. Preparing the IBM Directory Server
      1. Configuring the default LDAP server
      2. Configuring the HTTP Administration Server
      3. Configuring the Tivoli Directory Server Web Administration Tool
      4. Adding Workplace Collaboration Services administrator to the LDAP directory
      5. Testing the IBM Directory Server
    4. Preparing the Domino server for LDAP
      1. Modifying the Domino Directory
      2. Modifying the LDAP configuration
      3. Setting up the LDAP and DIIOP tasks
      4. Adding Workplace Collaboration Services Administrative accounts to Domino
      5. Testing the Domino LDAP server configuration
      6. Domino Directory changes after upgrading to Domino v6.5.4 or later
  6. Chapter 4: Installation and initial configuration
    1. Installation and configuration roadmaps
      1. Installation options
      2. Configuration options
    2. Installing Workplace Collaboration Services
      1. Remote (graphical) installation
      2. Local console installation
    3. Using the iSeries Create IBM Workplace wizard
      1. Configuring a Workplace Collaboration Services server on iSeries
      2. Initial testing and usage
    4. Custom configuration
      1. Remote IBM Workplace Installer (install400.bat)
      2. Local console mode (install.sh)
      3. Local console mode (install.sh) with a custom response file
      4. Configuring the LDAP directory
      5. Transferring Cloudscape data to IBM DB2 Universal Database for iSeries
      6. Configuring an external IBM HTTP Server
  7. Chapter 5: Administration
    1. Administration console options
      1. IBM Web Administration for iSeries
      2. IBM WebSphere Application Server Administrative Console
      3. IBM WebSphere Portal administration
      4. Lmadmin command line interface
    2. Starting and stopping Workplace Collaboration Services
      1. Starting Workplace Collaboration Services using the wizard
      2. Starting Workplace Collaboration Services using commands
      3. Stopping Workplace Collaboration Services using the wizard
      4. Stopping Workplace Collaboration Services using commands
    3. Verifying that a Workplace Collaboration Services server is active
      1. Using iSeries Navigator to view active jobs
      2. Using i5/OS CL commands to view active jobs
    4. Adding additional administrators
    5. Workplace Collaboration Services mail
      1. Mail cell
      2. SMTP Inbound service
      3. Message Handler service
      4. SMTP Outbound/Local Delivery service
      5. POP3 service
      6. IMAP service
      7. Mail cell settings
      8. Mail archiving
      9. Spam
      10. Anti-virus
    6. Defining policies
      1. Creating user policies
    7. Mail task scheduling
    8. Lmadmin commands
      1. Starting the Lmadmin command service
      2. Lmadmin report command
      3. Lmadmin DeleteMessage command
    9. Security settings
    10. Removing a Workplace Collaboration Services server
    11. Deleting Workplace Collaboration Services product code
  8. Chapter 6: IBM Workplace Managed Client
    1. IBM Workplace Managed Client overview
      1. IBM Workplace Managed Client features
      2. IBM Workplace Managed Client architecture
      3. More about Eclipse framework architecture
    2. Key features of IBM Workplace Managed Client
      1. Dynamic/server-based provisioning
      2. Policy-based administration
      3. Dynamic page assembly
      4. Offline secure store and synchronization
      5. Application development support
    3. Deploying the IBM Workplace Managed Client
      1. Configuring a new Workplace Collaboration Services server
      2. Existing IBM Workplace Collaboration Services server
    4. Client installation details for Microsoft Windows
      1. Lotus Notes client and IBM Workplace Managed Client
    5. Uninstalling the IBM Workplace Managed Client
      1. Uninstalling on a Windows workstation
      2. Uninstalling the provisioning server
  9. Chapter 7: Performance tuning Workplace Collaboration Services
    1. iSeries architecture
    2. Performance assessment and tuning methodology
    3. i5/OS tuning
      1. Automatic performance adjustor
      2. Memory tuning
      3. Run priority tuning
      4. Changing the subsystem Workplace Collaboration Services jobs run in
      5. System values that affect i5/OS performance
      6. Disk tuning
    4. Network tuning
      1. TCP/IP buffer sizes
      2. Optimizing line description settings
      3. Network routing: ARP storms
    5. Workplace Collaboration Services tuning
      1. Startup performance tuning
      2. Workplace Collaboration Services WebSphere Portal tuning
      3. Configuring Edge Side Include caching
      4. X Virtual Frame Buffer verses Virtual Network Computing
    6. Java tuning
      1. JVM heap sizes
    7. IBM HTTP Server tuning
      1. Monitoring HTTP real time statistics
      2. HTTP Connection Timeouts and Max Keep Alive
      3. Enabling GZIP compression
      4. Disabling HTTP logging
    8. Database tuning
      1. System value for the new SQL Query Engine
      2. Monitoring database performance
      3. Creating database indexes
    9. IBM Directory Server tuning
      1. Nested groups
      2. Database connections and server threads
    10. Lotus Domino LDAP tuning
      1. Nested groups
      2. Full text indexing the Domino directory
  10. Chapter 8: Interoperability and coexistence with Lotus products
    1. Mail coexistence
      1. Workplace Messaging and Domino in the same Internet domain
      2. Workplace Messaging and Domino in different Internet domains
    2. Awareness and instant messaging
      1. IBM Lotus Instant Messaging Gateway
  11. Chapter 9: Backup and recovery
    1. Backing up Workplace Collaboration Services on iSeries
      1. Definition of terms and approach
      2. Considerations for backup and recovery of a Workplace environment
    2. Architectural components and backup requirements
      1. General iSeries backup process
      2. Workplace components backup process
      3. Workplace Collaboration Services components backup quick reference
    3. Individual components
      1. Database components
      2. LDAP server
    4. Full backup and recovery of a Workplace server
      1. Saving all Workplace Collaboration Services objects
      2. Restoring all Workplace Collaboration Services objects
    5. Daily backup procedure
      1. Saving for a daily backup
      2. Restoring from a daily backup
    6. Backup and recovery for Workplace Collaboration Services Messaging
      1. Export process
      2. Scheduled exports
      3. Import process
      4. Archive process
      5. Restore command
  12. Chapter 10: Troubleshooting
    1. General techniques and troubleshooting approaches
      1. General approach
    2. Logs
      1. Installation logs
      2. Configuration logs
      3. JVM logs
      4. Process logs
      5. IBM service log
    3. Traces
      1. Diagnostic trace
    4. Collecting Workplace Collaboration Services diagnostics
    5. Troubleshooting networking issues
      1. Diagnosing general TCP/IP issues
      2. Troubleshooting port issues
    6. Troubleshooting IBM HTTP Server
      1. HTTP traces
      2. Enabling plug-in logging
      3. Workplace Collaboration Services Welcome page not displayed
      4. Internal server error displayed connecting to a server
    7. Troubleshooting LDAP
      1. Verifying fundamental networking connectivity
      2. Verifying LDAP information
      3. Checking incorrect bind credentials using the IBM Directory Server
    8. Troubleshooting Workplace Collaboration Services
      1. Diagnosing why users cannot login
      2. Pages not displaying newly added content
      3. Workplace Messaging not working
      4. Knowing if a Workplace Collaboration Services server is active
      5. Determining the port range used
      6. Determining the port used by the WebSphere Administrative Console
    9. Troubleshooting IBM Workplace Managed Client issues
  13. Appendix A: Setting up the IBM Directory Server on i5/OS
    1. Managing the IBM Directory Server on i5/OS
    2. Testing the IBM Directory Server on i5/OS
    3. Enabling the Tivoli Directory Server Web Administration Tool
      1. Configuring the HTTP Administration Server
      2. Configuring the Tivoli Directory Server Web Administration Tool
    4. Using the Tivoli Directory Server Web Administration Tool
  14. Appendix B: IBM Workplace Collaboration Services ports
  15. Appendix C: Workplace Collaboration Services configuration summary
  16. Appendix D: Extending Workplace Collaboration Services
    1. Portal look and feel
      1. Themes and skins
    2. Workplace Builder
    3. Workplace Collaboration Services Designer
    4. Workplace Collaboration Services APIs
    5. Customizing Workplace Collaboration Services features and capabilities
      1. Updating the server home page
      2. Forgotten password button and page
      3. Removing the Sign up link
  17. Appendix E: Additional material
    1. Locating the Web material
    2. Using the Web material
  18. Related publications
    1. IBM Redbooks
    2. Other publications
    3. Online resources
    4. How to get IBM Redbooks
    5. Help from IBM
  19. Index
  20. Back cover