Deployment Guide Series: IBM Tivoli Monitoring V6.2

370 Deployment Guide Series: IBM Tivoli Monitoring V6.2

Depending on your skills and experience, the estimates presented may be too

high or too low. Table A-3 illustrates one method of approximating more realistic

time estimates for your efforts based on whether you or your team are new to

each skill area or could be considered experts. A novice represents someone

who completed training in the skill area but has no hands-on experience. An

expert represents someone who completed training in the skill area and has also

implemented IBM Tivoli Monitoring projects. You may use the percentages in

Table A-3 to adjust your time estimate.

Table A-3 Skill adjustment

For the detailed task breakdown, see “Estimating timings and activities of the

engagement” on page 372.

Creating a contract

A contract or Statement of Work is a binding contractual agreement between you

and your client that defines the service engagement that you must perform and

the result that the client can expect from the engagement. The contract should

leave nothing in doubt.

A Statement of Work should contain the following:

򐂰 An executive summary of the solution, which is typically a short (less than a

page) summary of the solution and its benefit. You must specify any major

restriction of the implementation, such as the following:

– The solution is only implemented for finance application servers.

– The solution will be implemented in phases.

򐂰 A solution description, which contains the major components and solution

building blocks that will be implemented. It should cover the conceptual

architecture of the solution and solution scope in general. This description is

aimed for technical personnel to understand the implementation scope.

Skill Novice

Increase by

Expert

Reduce by

Experience of the operating system 25% 10%

Experience of RDBMS and database

management

10 10

Deep understanding of IBM Tivoli Monitoring 40% 20%

Deep understanding of resource monitoring

techniques

30% 30%

Appendix A. Planning for a client engagement 371

򐂰 Assumptions, which lists all the assumptions that are used to prepare the

contract and to provide task estimation. Any deviation from the assumptions

that are used will definitely impact the scope of engagement and must be

managed using the change management procedure. Typical changes include

cost changes or scope changes.

򐂰 Business partner responsibilities, which lists all the responsibilities or major

tasks to be performed by you or your team to implement the solution.

򐂰 Customer responsibilities, which lists all the responsibilities or items that the

client must provide for you or your team to perform the engagement. If you

cannot obtain any item in the client responsibilities, then a change

management procedure may be invoked.

򐂰 Staffing estimates, which lists the estimated personnel that must implement

the solution.

򐂰 Project schedule and milestones, which shows the major steps, schedule,

and achievement calendar that can be used to check the project progress.

򐂰 Testing methodology, which lists the test cases to ensure that the project

implementation is successful.

򐂰 Deliverables, which provides tangible items that the client will get at the end of

the service engagement, including:

– Machine installation

– Documentation

– Training

򐂰 Completion criteria, which lists the items that are provided to the client, which

indicates that the engagement is successfully completed. For most service

engagements, this is probably the most delicate item to define. It should have

clear targets agreed by both parties, and should not be too general.

A sample Statement of Work is provided in Appendix B, “Sample Statement of

Work for IBM Tivoli Monitoring” on page 379.