4 Deployment Guide Series: IBM Tivoli Usage and Accounting Manager V7.1
1.1 ITIL financial management
In today’s environment, businesses are very dependent on IT. Requirements
from customers for standard compliance are apparent and IT services are
required to better align with business objectives. The IT Infrastructure Library®
(ITIL®) is a set of best practices that can help address these issues.
ITIL is a collection of IT best practices designed to help organizations overcome
current and future technology challenges. Originally created by the UK Office of
Government Commerce (OGC) in 1988, ITIL currently has evolved as a result of
years of experience contributed by major IT organizations and companies,
ITIL is a library of books that document industry-accepted best practices for IT
service, infrastructure, and application management. ITIL is an excellent starting
point from which to adopt and adapt best practices for implementation in any IT
ITIL’s models show the goals, general activities, inputs, and outputs of the
various processes. They help to address the most common questions asked by
IT managers worldwide:
How do I align IT services with business objectives?
How do I lower the long term costs of IT services?
How do I improve the quality of IT services?
ITIL is currently on its Version 3 release. However, the discussion of ITIL in this
book is mainly based on ITIL Version 2. In the Version 2 publication, the contents
of ITIL are shown in Figure 1-1 on page 5.