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Chapter 5. Troubleshooting, hints, and tips 343

Figure 5-84 ANS1115W warning message in dsierror.log (excluded file)

Solution:

In order to avoid such include/exclude conflicts between Tivoli Continuous Data

Protection for Files and the Tivoli Storage Manager API, do

not use any

include/exclude statements in the dsm.opt file of the Tivoli Storage Manager API

client. Instead, use Tivoli Continuous Data Protection for Files to specify which

files and folders to protect (include) and which not (exclude) - even when using

the Tivoli Storage Manager API to store files on a Tivoli Storage Manager server.

5.2.5 Transient conditions (remote storage location not reachable)

Replication problems due to transient conditions (remote storage location

temporarily not reachable) can have a variety of different causes. The result is,

that the remote location (external device, file server, Web server (WebDAV), or

Tivoli Storage Manager server) cannot be accessed and therefore Tivoli

Continuous Data Protection for Files fails replicating to this backup target.

Several common issues are:

򐂰 The external disk is not plugged into your computer.

򐂰 Your own system is not connected to the network (for example, when you

work from home and are not logged on to your company’s network).

򐂰 The network has a problem (for example, a router/switch/hub is defective).

򐂰 The file-, WebDAV-, or Tivoli Storage Manager server is unavailable (for

example, due to maintenance work).

If the remote backup location is not reachable when Tivoli Continuous Data

Protection for Files tries to replicate to it, you will see the notification message

shown in Figure 5-85 on page 344.

05/15/2007 14:43:43 ANS1115W File '' excluded by Include/Exclude list

Attention: Files excluded from backup by a Tivoli Storage Manager API

include/exclude list

will not be sent to the Tivoli Storage Manager server even

if they are included for protection in Tivoli Continuous Data Protection for Files.

344 Deployment Guide Series: Tivoli Continuous Data Protection for Files V3.1

Figure 5-85 Remote storage location not reachable (notification message)

At the same time, the Tivoli Continuous Data Protection for Files Status page

shows the current inaccessibility of your remote storage by turning the color of

the Remote Storage icon from blue to yellow with a little exclamation mark (see

Figure 5-86 on page 345).

Note: Even if you are using an external device (disk) as your remote storage

location, you will see this notification message informing about the

network

target

not being reachable in the case when you have an unconnected

external device.

Chapter 5. Troubleshooting, hints, and tips 345

Figure 5-86 Remote storage location inaccessible (Status page)

Once the remote storage location can be reached again, you will be notified

about this event by Tivoli Continuous Data Protection for Files (see Figure 5-87

on page 346) and replication will continue.

Attention: Tivoli Continuous Data Protection for Files will keep track of the

changes you make to your files even when you see this message. It will wait

for some time and try to replicate the changed file(s) later again, as this might

be only a temporary condition.

If you change

the same file multiple times when your remote storage area is

temporarily unavailable, only the

latest version of this file will be copied over to

the remote storage location when it becomes available again.

346 Deployment Guide Series: Tivoli Continuous Data Protection for Files V3.1

Figure 5-87 Remote storage location reachable again (notification message)

Finally, the Remote Storage icon in the Status page of the Tivoli Continuous Data

Protection for Files user interface turns back to blue again (see Figure 5-88).

Figure 5-88 Remote storage location accessible again (Status page)