Chapter 5. Troubleshooting, hints, and tips 343
Figure 5-84 ANS1115W warning message in dsierror.log (excluded file)
Solution:
In order to avoid such include/exclude conflicts between Tivoli Continuous Data
Protection for Files and the Tivoli Storage Manager API, do
not use any
include/exclude statements in the dsm.opt file of the Tivoli Storage Manager API
client. Instead, use Tivoli Continuous Data Protection for Files to specify which
files and folders to protect (include) and which not (exclude) - even when using
the Tivoli Storage Manager API to store files on a Tivoli Storage Manager server.
5.2.5 Transient conditions (remote storage location not reachable)
Replication problems due to transient conditions (remote storage location
temporarily not reachable) can have a variety of different causes. The result is,
that the remote location (external device, file server, Web server (WebDAV), or
Tivoli Storage Manager server) cannot be accessed and therefore Tivoli
Continuous Data Protection for Files fails replicating to this backup target.
Several common issues are:
򐂰 The external disk is not plugged into your computer.
򐂰 Your own system is not connected to the network (for example, when you
work from home and are not logged on to your company’s network).
򐂰 The network has a problem (for example, a router/switch/hub is defective).
򐂰 The file-, WebDAV-, or Tivoli Storage Manager server is unavailable (for
example, due to maintenance work).
If the remote backup location is not reachable when Tivoli Continuous Data
Protection for Files tries to replicate to it, you will see the notification message
shown in Figure 5-85 on page 344.
05/15/2007 14:43:43 ANS1115W File '' excluded by Include/Exclude list
Attention: Files excluded from backup by a Tivoli Storage Manager API
include/exclude list
will not be sent to the Tivoli Storage Manager server even
if they are included for protection in Tivoli Continuous Data Protection for Files.
344 Deployment Guide Series: Tivoli Continuous Data Protection for Files V3.1
Figure 5-85 Remote storage location not reachable (notification message)
At the same time, the Tivoli Continuous Data Protection for Files Status page
shows the current inaccessibility of your remote storage by turning the color of
the Remote Storage icon from blue to yellow with a little exclamation mark (see
Figure 5-86 on page 345).
Note: Even if you are using an external device (disk) as your remote storage
location, you will see this notification message informing about the
network
target
not being reachable in the case when you have an unconnected
external device.
Chapter 5. Troubleshooting, hints, and tips 345
Figure 5-86 Remote storage location inaccessible (Status page)
Once the remote storage location can be reached again, you will be notified
about this event by Tivoli Continuous Data Protection for Files (see Figure 5-87
on page 346) and replication will continue.
Attention: Tivoli Continuous Data Protection for Files will keep track of the
changes you make to your files even when you see this message. It will wait
for some time and try to replicate the changed file(s) later again, as this might
be only a temporary condition.
If you change
the same file multiple times when your remote storage area is
temporarily unavailable, only the
latest version of this file will be copied over to
the remote storage location when it becomes available again.
346 Deployment Guide Series: Tivoli Continuous Data Protection for Files V3.1
Figure 5-87 Remote storage location reachable again (notification message)
Finally, the Remote Storage icon in the Status page of the Tivoli Continuous Data
Protection for Files user interface turns back to blue again (see Figure 5-88).
Figure 5-88 Remote storage location accessible again (Status page)

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