Book description
The IBM Tivoli Change and Configuration Management Database Configuration Discovery and Tracking v1.1 (CDT) is an agentless deep discovery tool that can discover the configuration information of application systems as well as their components and relationships automatically. It also discovers installed hardware and software components in a complex computer server environment and tracks changes to all these components over time.
IBM Tivoli CCMDB CDT v1.1 is the core component of the IT Service Management strategy from IBM and fills the role of the Change Management Database for your implementation of ITIL aligned IT processes.
This IBM Redbooks publication provides help and recommendations on how to get started deploying Configuration Discovery and Tracking v1.1 and provides step-by-step instructions for setting up and customizing the discovery in your own environment. In addition, it describes the various interfaces that you can use to integrate CDT with your existing IT Service Management processes.
The information in this book is intended for IT specialists who design and implement IT Service Management solutions based on IBM Tivoli CCMDB Configuration Discovery and Tracking v1.1.
Table of contents
- Notices
- Preface
-
Chapter 1: Introducing Configuration Discovery and Tracking
- The four areas of IBM IT Service Management
- IBM Tivoli Change and Configuration Management Database Configuration Discovery and Tracking overview
- Why have a Change and Configuration Database?
- Process managers
- Operational managers
- Roadmap for a successful ITSM implementation
- Discovery technologies: A brief comparison
- Summary
-
Chapter 2: Configuration Discovery and Tracking terminology
-
Architecture overview
- IBM Data Center Reference Model
- Agent-free discovery engine
- Topology Manager and Builder
- Configuration Discovery and Tracking Application Map Database
- Configuration Discovery and Tracking API
- Configuration Discovery and Tracking user interface
- Configuration Discovery and Tracking Application Status Manager
- Architectural details
- Configuration Discovery and Tracking interfaces
- Configuration Discovery and Tracking Deployment Architecture
- Configuration Discovery and Tracking Security
- Summary
-
Architecture overview
-
Chapter 3: Deploying Configuration Discovery and Tracking v1.1
- Creating a deployment plan
- Component installation prerequisites
- Installing IBM Tivoli Change and Configuration Management Database Configuration Discovery and Tracking v1.1
- Installation verification and server status
- Silent installation of Configuration Discovery and Tracking Server
- Deploying Windows Gateways
- Uninstalling Configuration Discovery and Tracking Server
-
Chapter 4: Step-by-step Configuration Discovery and Tracking
- Initial administration
-
Discovering your business application
- Define the scope
- The initial discovery
- Define Access List entries for infrastructure components
- Discovering ComputerSystem Components
- Discovering the infrastructure component credentials (1/2)
- Discovering the infrastructure component credentials (2/2)
- Define custom server templates (1/2)
- Define custom server templates (2/2)
- Defining Business Applications (1/2)
- Defining Business Applications (2/2)
- Defining Business Services
-
Chapter 5: Populating and maintaining the Configuration Management database
-
Discovery
- Understanding Discoveries
- Sensor overview
- The Discovery process in detail
- Planning for Discovery
- Discovering with built-in facilities (1/2)
- Discovering with built-in facilities (2/2)
- Extending discovery through Custom Server templates (1/2)
- Extending discovery through Custom Server templates (2/2)
- Discovering Business Applications
- Automatically discovering Business Application instances (1/2)
- Automatically discovering Business Application instances (2/2)
- Importing Discovery Library Books
- Providing input programmatically
-
Discovery
- Chapter 6: Consuming configuration and relationship data
-
Chapter 7: Tips, tricks, and troubleshooting
- Log files
- Configuration Discovery and Tracking Server operations
- Product Console
- Infrastructure connectivity
- Discovery
-
Troubleshooting custom server templates
- No software is discovered on a UNIX/Linux system
- About the Discover or Ignore radio button
- Dependencies not being discovered?
- Software process not discovered?
- Dependency between two software processes not shown
- Connections between software processes on the same machine not shown?
- Runtime tab Environment section for an application empty?
- Application ServerDiscovery
- Networking devices
- How-tos
-
Frequently asked questions
- Is Configuration Discovery and Tracking a 32-bit or 64 bit application?
- Is the Van Dyke Shell supported?
- What is the unique signature of hosts?
- Is there an object in the data model with a Site attribute?
- Is there a way to load scope without doing it with the GUI?
- How do I use the API from the command line?
- How do I know which classes the api.sh command supports?
- Can I replicate the access credentials to another server?
- Does dependency mapping work for custom servers?
- Icon arrangement in the business applications map
- What if I am not allowed to run lsof?
- How can I manually capture dependencies ?
- Is sys group sufficient privilege on HP/UX 11.11 to run lsof?
- Must other ports besides the one for SSH be open for a Windows Gateway to function appropriately?
- How do I manually test access to WebLogic?
- How do I check if all necessary files have been deployed to a Windows Gateway?
- What is the default SSL passphrase for WebSphere Application Server?
- Correcting too many time-outs during discovery for DB2 databases
- Do Anchors or Gateways initiate a callback to the Server?
- Granularity of dormancy analysis
- Cannot remotely connect to the server
- Unavailable DNS server hosts with IP addresses and no host names
- Verify the Linux version
- Discovery runs slowly
- Lots of sensor timeouts in log file
- Are you getting an lsof failure in the log?
- Product Console disappears and does not come back
- Weird GUI behavior such as show details does nothing
- Configuration Discovery and Tracking Server will not start
- Need to know what encryption is used
- Configuration Discovery and Tracking language
- LSOF issues
- Migrate the database on Oracle to a new instance
- How to test WMI access
- Extract and reuse templates and the namespace
- How to test SSH
- Set up LDAP for Configuration Discovery and Tracking?
- Are multiple active sessions allowed?
- Users automatically logged out after x minutes of inactivity
- Password rules
- Are password record or playback techniques used?
- Can you force Password change on Initial Login?
- Can you force Password change at set interval?
- Can you disable password after three failed logon attempts?
- Can you disable a password after a set interval of inactivity?
- Can you log all login attempts and retain for a defined time period?
- Are passwords transmitted in clear between the user interface and server ?
- Are passwords are not stored in clear on the server?
- Integration with Netegrity for Single Sign-On
-
Appendix A: Agent-based versus agentless application Discovery
- Accelerators: The Rate of Change for Applications in the Enterprise
- Agents as a means of application data acquisition
- The impact of n-Tier architectures
- Using an agent for application discovery
- Agentless Discovery
- A variation: Network appliances for agentless discovery
- A new approach: A hybrid called the sensor
- The politics of agents
- Decide based on your requirements
- It is not all or nothing
- Conclusion
-
Appendix B: Useful tools and utilities
- CMDB data model overview
-
The command line interface: api.sh
- Using api.sh find to query the database
- api discovery: controlling discoveries
- api change: unveiling changes
- api version - managing versions
- api delete - deleting objects from the command line
- api topology - managing topologies
- api export - extracting data from the CMDB
- api import - loading data into the CMDB
- Using api.sh from remote systems
- Useful utilities
- Support tools
- Appendix C: Discovery Library overview
- Appendix D: Supported sensors
- Appendix E: Top DB2 performance tips
- Appendix F: Solving WMI Access Denied errors
- Appendix G: Service management and the IT Infrastructure Library
- Related publications
- Abbreviations and acronyms
- Index (1/3)
- Index (2/3)
- Index (3/3)
- Back cover
Product information
- Title: Deployment Guide Series: IBM Tivoli Change and Configuration Management Database Configuration Discovery and Tracking v1.1
- Author(s):
- Release date: November 2006
- Publisher(s): IBM Redbooks
- ISBN: 9780738496894
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