Book DescriptionCompanies often treat social media as the conversation that represents what consumers are saying about any given brand. But research shows that online and offline conversations are different beasts. Even though they both drive sales, they need to be measured and managed separately.
- Title: Deriving Value From Conversations About Your Brand
- Release date: January 2019
- Publisher(s): MIT Sloan Management Review
- ISBN: 53863MIT60210