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Design for How People Learn, Second Edition by Julie Dirksen

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2. Who are your Learners?

(IN WHICH WE LEARN THAT OUR LEARNERS ARE NOT NECESSARILY LIKE US, AND ALSO THE IMPORTANCE OF TIDY CLOSETS)

Understanding your learners is part of designing good learning experiences. If you don’t understand your learners, unfortunate things can happen.

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So what do you want to know about your users? First of all, you might want some basic demographic information (such as age, gender, job, or role). You can usually get that information via a survey, or sometimes organizations already have that kind of data on file.

You may also want to know things like their reading level or how they use technology, if those things are relevant ...

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