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Design for How People Learn, Second Edition by Julie Dirksen

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10. Social and Informal Learning

(IN WHICH WE LEARN THAT LEARNING DOESN’T FOLLOW A STRAIGHT LINE, AND THAT SOMETIMES IT IS ALL ABOUT WHO YOU KNOW)

What Does Learning Look Like In Your Organization?

When I was getting ready to write this chapter, I talked to a few colleagues who know a lot about social and informal learning.

One of them, Mark Britz, an organizational performance strategist who specializes in social and informal learning, said:

If you took a picture of your organization and looked at where learning was happening, it wouldn’t just be in the classroom.

Jane Bozarth demonstrated this beautifully in her book Show Your Work, where she featured a teacher-created Pinterest board called “What does learning look like?” Almost all the ...

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