CHAPTER13imageThe Seventh Question: What Would the Office Look Like if We Did Everything Right?

Manufacturing is only one part of the operation. We also have to have a flow of information in order to support the flow in manufacturing. Therefore, we have to provide the same thinking for the business processes done in the office as well. The office may involve a wide variety of activities in many different areas. We want to think about what would happen if we applied every continuous improvement tool to its fullest extent in each of these areas, and we applied them correctly. While we cannot cover every different type of office, we will survey a few main ...

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