CHAPTER16imageThe New Operations “Engine Design” for Operational Excellence

Now that we have taken some time to explain exactly what Operational Excellence is and the understanding that is needed for a company to “jump” to Operational Excellence, we will move on to the actual “engine design” for Operational Excellence.

As we mentioned earlier, the redesign of the car engine of the 1970s was not magic. At some point in the history of carmaking, someone in Sales or Marketing, or perhaps the company owner himself, realized that it would be a significant business advantage if the engines in the company’s cars started the first time, every time. Again, the ...

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