CHAPTER21imageThe Fifth Principle: Make Abnormal Flow Visual

Once we have established flow, created visuals for the flow, and set standard work for the flow, we have effectively created the guardrails that keep us on course to Operational Excellence. The previous principle, setting standard work for the flow, has raised these guardrails and narrowed the road to keep us tight within the course. Since our guardrails are now keeping us tight within the course, we will begin to collide with them more often. However, rather than hiding the dents we make when we collide, having management take care of them, or even applying continuous improvement tools to ...

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