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Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan

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CHAPTER23imageThe Seventh Principle: Have Employees in the Flow Improve the Flow

By now, we have come a long way. Both on the manufacturing floor and in the office, we have designed our flow on paper, using specific design guidelines. We have implemented that flow through a formal implementation process. We have set standard work for the flow between the processes so that each employee who is working in the flow knows specifically how he is connected to the next process and to the customer. We have made the normal flow so visual that a visitor who has never been to our operation before can see it. We have also made abnormal flow so visual that every ...

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