O'Reilly logo

Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER24imageThe Eighth Principle: Perform Offense Activities

Imagine that you are the operations manager for a midsize business. You show up for work at 7:00 a.m., settle in, and check your calendar. It’s pretty full. There’s the standard 8:00 a.m. meeting with Operations personnel to review the status of second-shift production, key orders, quality issues, schedule attainment, forecasts, and any other issues. At 8:30 a.m., a conference call is scheduled with a supplier to discuss the expediting of key parts. The purchasing manager will stay after the call to discuss how the problem arose and what corrective action is required. At 9:15 a.m., a walk ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required