Design for Operational Excellence: A Breakthrough Strategy for Business Growth

CHAPTER24The Eighth Principle: Perform Offense Activities

Imagine that you are the operations manager for a midsize business. You show up for work at 7:00 a.m., settle in, and check your calendar. It’s pretty full. There’s the standard 8:00 a.m. meeting with Operations personnel to review the status of second-shift production, key orders, quality issues, schedule attainment, forecasts, and any other issues. At 8:30 a.m., a conference call is scheduled with a supplier to discuss the expediting of key parts. The purchasing manager will stay after the call to discuss how the problem arose and what corrective action is required. At 9:15 a.m., a walk ...