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Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan

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CHAPTER5imageCreating the Road Map to Operational Excellence

How do we get to our destination? The traditional way would be to put a plan in place and let management drive the plan, altering it as needed. We have learned that planning is everything; in fact, the process of planning is more important than the plan itself because the plan changes. The ability to create a good plan is a necessary skill for a leader. However, with the traditional approach, we are trying to create a plan that can be changed by management when we should be trying to create a road map, or perhaps it’s better to think of it as creating the road itself. The key thinking here ...

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