CHAPTER8imageThe Second Question: What Is the Best Way to Improve?

There are many tools, methods, and approaches to improvement. Most of these methods center around continuous improvement. Some of them have been developed recently, but most of them have been around for many years. Most companies that are very active in continuous improvement use just about all of them in one form or another. How do we decide which approach to use? How do we know which one is right? Who decides? Most leaders go with what has been successful in the past, perhaps even with the things that were successful at a previous company for which they worked.

If we were to ask what ...

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