CONCLUSION
“The only unit of time that matters is heartbeats.”
—PAUL FORD, “10 Timeframes” (http://bkaprt.com/dfrl/09-01/)
THE HEARTBEATS OUR WORK affects belong to people—people who have painful experiences and imperfections and subjects they’d rather not have dredged up every time they use the web.
But that’s life. Stress, trauma, alienation, crisis, pain: each of these states is part of the human experience. Not fringe. Not weird. Just as typical, and expected, as anything else. The more we embrace this, the better we’ll become at supporting real people as they interact with our sites and products.
We hope this book has given you the tools to get started—because you’re now as prepared as anyone to advocate for more empathetic and inclusive ...
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