Chapter 4. Communicate Context and Intent

Chapter Opener

I was filling out a new-patient form online for my doctor’s office when I saw it, sandwiched somewhere between “Do you smoke? and “Has anyone in your family had a stroke?”:

Have you ever been sexually abused or assaulted?

Yes __ No __

That was it: no context, no explanation, no box to tick for, “Well, yes, actually, but it’s a long story from a long time ago, and it’s not why I’m here.” Just a tidy little binary for something that didn’t feel tidy at all.

“So, you were sexually assaulted,” my doctor said partway through our appointment. It wasn’t a question, but she paused expectantly.

“Yes.”

I waited, ...

Get Design for Real Life now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.