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Design It! by Michael Keeling

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Activity 4Interview Stakeholders

Sometimes the easiest way to learn about stakeholders’ business goals is to ask. When we interview stakeholders we ask about their plans for the software, uncover the problem context, get a feeling for looming risks, and dig for details about quality attributes and other requirements.

Interviews may be either structured and follow a set script or unstructured. Unstructured interviews are more conversational and often easier for the subject, but you should still go into the interview with a planned set of topics. Interviews can also be either face-to-face or conducted offline via questionnaires or surveys.

There are many stakeholder interview resources with checklists and question templates. I recommend Designing ...

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