Kathy Brown, Anmol Walia, Prashant Joshi, Abir Chakraborty, and Sanjay Agarwal
3Omnichannel Natural Language
Bringing omnichannel and prediction to the multimodal user interface
Abstract: Consumers are increasingly expecting on-demand, natural, mobile solutions that enable them to describe their intent using natural language and to get information and services rendered transparently as they move across device and channel. In this work, we will discuss the process and benefits of combining a powerful, next generation user interface technology with Natural Language Processing, omnichannel prediction, big data and a real-time learning platform. This omnichannel Natural Language Understanding (Omni-NLU) solution delivers a powerful multimodal interface ...
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