Metrics for Design Thinking
Measuring Performance
Every bit of work and every penny invested are for nothing if you aren’t measuring their return. It’s a core tenet of operating a profitable, successful business. The same rule applies for design thinking initiatives: you must measure.
Metrics—the measurements by which you gauge an initiative’s success or failure (or other characteristics)—need to be one of your best friends, yet they are hard to get to know. They can seem aloof, elusive, oppositional, and secretive. In reality, they are eager to be transparent and give you everything they have.
As business owners and entrepreneurs, we face two ...
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