Linking Design Thinking to Learning Experiences

In This Chapter:

• Why design thinking matters for training and development

• The journey to actually learning something

• Magical versus miserable learning moments

We began adopting a design thinking approach to training design and performance development projects for two reasons:

Performance gaps are multi-faceted and traditional models don’t recognize this complexity. David Wile’s model of human performance factors illustrates the complexity of performance very well. His updated model, published in 2014, identifies nine factors that influence performance with skills and knowledge only being ...

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