Start With the Business Perspective

In This Chapter:

• How to respond to an initial request and inquire about challenges

• Getting to useful descriptions of a problem or opportunity

• Who has a stake in solving the problem?

• The importance of agreeing what success looks like

Typically, those who design and develop a training or performance development solution do it in response to a request. Some common situations that trigger a request for training are:

A major change: change in roles, structures, or processes being the most common. As part of the change rollout, people need communication about and training on the new process, roles, structure, ...

Get Design Thinking for Training and Development now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.