Designing AI Systems With Human-Machine Teams
The greatest potential from artificial intelligence will come from tapping into the opportunities for mutual learning between people and machines.
Artificial intelligence promises to augment human capabilities and reshape companies, yet many organizations are finding that the results are falling far short of their expectations. This is frustrating but not surprising. Too often, companies try to implement AI without having a clear understanding of how the technology will interface with people.1
Over the past decade, we have done a number of studies to examine how companies use digital capabilities to become more competitive, including ...
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