CHAPTER 13The Time Bomb Everybody Forgets: Things Change

He that will not apply new remedies must expect new evils.

—Sir Francis Bacon, on patch management

About the only thing in access management that’s relatively easy and quick to put in is password reset. After that, it’s serious work. Even if you only implement part of an overall IAM framework, such as access management, you have done significant planning and deployment. So it would be nice to get it working, and then sit back. But you’ve only begun. Especially in the early weeks, you are monitoring activity just to learn how to monitor. You will deal with the inevitable glut of early calls from users who don’t understand new procedures and interfaces, who didn’t read the instructions or ...

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