Chapter 20. Preparing Operational Support Staff

This chapter will introduce you to:

• Support Staff Considerations

• Availability of Existing Staff

• Experience Requirements

• Education and Training Requirements

• Certifications

• Staffing Sources

When deploying a wireless LAN (WLAN), always consider the staff that needs to support the system and ensure that applicable preparations are done as needed. This includes finding qualified people to perform the services and possibly training your existing staff. This is crucial, especially for organizations that are not familiar with performing the various support functions.

Support Staff Considerations

The following are elements that you should consider when choosing candidates for supporting ...

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