Chapter 1. Designing and Engineering Time

Every interaction with the computer—from performing a search for information in a database that may last a few seconds to installing an operating system that can last for hours—requires users to expend time. How an interaction is designed to expend a user’s time is a vital factor in the usability and overall perception of a product or service. A poorly-designed solution can, simply put, waste the user’s time regardless of its brilliant architecture. A well-designed user solution, on the other hand, can win user satisfaction despite annoying delays.

Sounds Familiar?

It’s five minutes until lunch time and you start an installation process that is supposed to take more than an hour. Not wanting to sit in ...

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