CHAPTER ONE
GETTING STARTED
As a leader, you can actively shape your organization. It is probably the most important role you have.*
The organization can't be designed from the bottom up. Those on the front lines don't have the broad perspective necessary for making the trade-offs that will affect the whole organization, whether that organization is the entire enterprise or a particular division or department. Although they can and should be involved in the design process to help identify the problems that need to be addressed and provide insight into what customers want, organization design is the responsibility of the leader and the leadership ...
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