CHAPTER FIVE
DEFINING AND REWARDING SUCCESS
We have discussed how organization design is a means to implement strategy and how design decisions regarding the structure and lateral organization shape work flow, communication, power, and decision making in an organization. Regardless of the structure, employees make choices each day regarding how they work and interact. These choices are influenced by the unique combination of experience, personality, skill, and internal motivation that each individual brings to work. They are also shaped by the measures and rewards that the organization uses to communicate to employees what behaviors and results ...
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