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CHAPTER SIX

PEOPLE PRACTICES

People practices are the collective human resources (HR) systems and policies of the organization. They include selection and staffing, performance feedback and management, training, development, and careers. Up to this point in this book, we have discussed how to align the organization's structure, processes, and metric and rewards to the strategy. People practices are the final point on the star model (Figure 6-1). However, this is not to imply that the consideration of people comes last in the design process. Staffing the organization is an issue that will arise as soon as any structural changes are contemplated. ...

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