Chapter 5. Choosing the Right Format to Build Performance
How do you decide which e-learning approach will meet the needs of a particular organization facing a particular situation? This chapter explains how.
First, it presents a framework with which to consider the performance improvement challenge that you face, so you can choose the right combination of formal and informal learning products to address it. In doing so, you are challenged to expand your repertoire beyond the course or the manual. Next, this chapter explains how to choose the learning product that best meets the learning and technical requirements of the situation. After suggesting how to choose a type of learning product, this chapter explains how to identify and meet the expectations ...
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