Chapter 11. Defining the Work Processes
Although many database systems are designed simply to store and retrieve some set of data, the majority are intended to assist in performing one or more activities. These activities are the work processes that the system will support. A work process is simply a set of one or more discrete tasks that together represent some activity meaningful to the organization. “Process an order” and “Find a customer’s phone number” are both examples of work processes, although they are of very different complexity.
A task is a discrete action, a step in the performance of a work process. The sales order process, for example, might consist of the tasks “Record sales order,” “Check customer credit,” “Check stock availability,” ...
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