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Designing for Interaction: Creating Innovative Applications and Devices, Second Edition by Dan Saffer

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4. Design Research

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Imagine a zoo where the zookeepers don’t know anything about animals, and they don’t bother to find out about the animals’ natural habitat, dietary needs, or natural predators. The zookeepers keep the animals in metal cages, group the animals randomly together, and feed them whatever they have around. Now imagine the chaos that ensues and the unhappy (or worse: sick or dead) animals that would be the result. Not the type of place you’d want to take your kids to.

Our fictional zoo is the state of a lot of the products ...

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