7

Measuring Transformation, Not Just Participation

In an age where concepts like big data are front and center, L&D measures evolve by moving from measuring participation to measuring transformation. In the Track Action, select measures that indicate progress on the desired on-the-job behavior and KPI changes, as defined by the Change Action. This is how you will confirm that the learning cluster is working for everyone—learners, the business, and even L&D. With these data, L&D shifts from providing the standard backward-looking report card, to providing leading data that the business and L&D can use for continuing transformation.

With the Track ...

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