Service Availability Questions

  1. What are the service level agreements (SLAs)?

  2. What level of availability is desired (high-availability, fault tolerance, cluster, etc.)?

  3. What level of service interruption is tolerable?

  4. What are the requirements for service failure versus service degradation?

  5. What are the disaster recovery requirements?

  6. What are your backup/recovery strategies?

  7. What are the performance goals (throughput, response time, etc.)?

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