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Designing Learning and Development for Return on Investment by Carrie Foster

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CHAPTER 7

Design Elements for Sustainable Organizational Effectiveness

If the learning and development function is to contribute the performance gap between current state and future state, then a fundamental element is that of change, whether changing behavior or capability. The learning practitioner will need to incorporate design elements that support change, and help to ensure that developed capabilities are embedded and sustained over the long term.

Very often when organizations approach strategic challenges relating to organizational effectiveness, their focus is on how things can be improved from a process perspective. This focus is quite rightly exploring how things can be done more efficiently within the business and eliminating waste. ...

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