Chapter 13: Communicating with Live Chat

In the previous chapter, we were focusing on the contact form page for the company website that can be used to generate leads and business opportunities for the company. Moreover, we learned how the Contact us page can be created and managed, how Fields are provided, and how design elements are provided and depicted to be in operation. Furthermore, you will now have an understanding of how the contact us web page can be created using the Odoo website builder tool.

In this chapter, we will learn about the aspects of configuring a Live Chat tool, including the following:

  • Adding live chat to the Odoo website
  • Managing incoming chat
  • Assigning chats to your employee

By the end of this chapter, you will be ...

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