May 2011
Intermediate to advanced
416 pages
9h 32m
English
Content preview from Designing Search: UX Strategies for eCommerce SuccessBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 1
STARTING FROM ZERO: Winning Strategies for No Search Results Pages
The No Search Results Page: Your Key to Competitive Search Advantage PAGE 4
Create a Robust Partial Match Strategy PAGE 11
Employ Multiple Content Strategies PAGE 15
Case Study: Hotmail No Search Results Page PAGE 17
How Can Your Site-Search Analytics Help You, by Louis Rosenfeld PAGE 19
Search, more than any other activity, is a living, evolving process of discovery—a conversation between a customer and the Web site. Unfortunately, this conversation is often fraught with miscommunication, and so it is critical for you to keep this conversation going even when the customer has initiated a search that yielded no results.
Unfortunately, the typical product team has no coherent strategy for cases when there are no search results, generally treating such occurrences as a “user error.” Most teams spend the bulk of their design phase working on the search results pages for a successful search. Then in the harried moments prior to launch, the engineers hurriedly slap something together for the no search results page. Such an approach is detrimental to the success of a customer's search experience.
In my experience, the effort and ingenuity a product team invests in the no search results page is indicative of its overall dedication to customer success. Ignoring this special kind of search results page virtually guarantees a mediocre search experience and contributes to obscurity in the ecommerce marketplace. On ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.