Designing Service Processes to Unlock Value
Copyright © Business Expert Press, 2012.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording, or any other except for brief quotations, not to exceed 400 words, without the prior permission of the publisher.
First published in 2012 by
Business Expert Press, LLC
222 East 46th Street, New York, NY 10017
ISBN-13: 978-1-60649-304-5 (paperback)
ISBN-13: 978-1-60649-305-2 (e-book)
Business Expert Press Service Systems and Innovations in Business and Society collection
Collection ISSN: Forthcoming (print)
Collection ISSN: ...