About the Author

Joy M. Field is an associate professor of operations management in the Carroll School of Management at Boston College. She received an MBA, an MS in statistics, and a PhD in operations management from the University of Minnesota. Her work has been published in leading journals such as the Academy of Management Journal, Decision Sciences, Journal of Operations Management, Journal of Service Management, Production and Operations Management, and Strategic Management Journal. She is an associate editor for Decision Sciences, Journal of Service Management, and Journal of Service Research.

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